FAQ & Support

This page covers the most common questions we receive about DTF transfers, artwork setup, ordering, shipping, pressing and aftercare. The aim is to give you clear information upfront, so you know what to expect at each step.

Whether you’re new to DTF or already familiar with the process, you’ll find useful guidance here to help you get consistent results.

If you need further assistance, you’re welcome to get in touch.

General

What are DTF transfers?

DTF (Direct-to-Film) transfers are digitally printed heat transfers that let you decorate all sorts of garments.
They give you vibrant colour, fine detail, and work across a wide range of fabrics.

What fabrics can I press on?

  • Cotton and polyester work great.
  • Natural fibres (like linen) also press well.
  • Synthetics can vary... always test before committing to a full run.

Do you offer colour matching?

Our printers produce strong, vibrant colours... but digital colour matching is never exact.
Screens and devices all display colours differently and Pantone colours are especially hard to replicate digitally.

We’ll be adding a colour palette in future to help you select close matches.

Ordering & Artwork

What file types do you accept?

  • Direct uploads into Designer: PNG, JPEG, JPG, GIF, SVG, WEBP
  • Via direct contact: EPS, CDR, AI, and other vector formats

For Online designer, SVG is preferred as this is a Vector format, followed by PNG (With Transparent background with no antialiasing *blur around the outside of the design* - any blur will print as a white halo)

What resolution/DPI is best?

300 DPI is recommended for sharp prints. Web images (72 DPI) will come out blurry, grainy, and dull.
Please make sure you send through the highest quality you can get of the file for best possible output.

Can I print small text and fine detail?

Yes, but avoid anything thinner than 0.5 mm.
Extremely fine detail (like calligraphy strokes) can struggle with adhesive hold. We always recommend making fine designs slightly thicker or larger for best results.

Do you check my artwork before printing?

We do a quick suitability check, but your artwork is your responsibility.
If you’re not confident your file is set up properly, contact us before ordering.
An artwork fee may apply for fixes.

Shipping & Delivery

How long does production take?

Most jobs are ready in 1–3 business days. This depends on workload, order size and when the order is placed (allowing production days for weekend orders)

Do you offer express shipping?

Yes... express options are available at checkout.
Keep in mind courier delays are outside our control, so always allow extra time when planning jobs.

Do you ship internationally?

We can, but we’re not set up for this as a standard service yet.
Contact us if you have a special request.

Application & Aftercare

Why is my transfer cracking or peeling?

This can happen due to garment shrinkage, incorrect press settings or harsh washing.

  • Always cold wash, inside out and avoid strong detergents/bleach.
  • Don’t wash within 24 hours of pressing.
  • Cheaper garments that shrink can stress the transfer and cause cracks.

Can I repress a transfer if pressed incorrectly or incomplete?

Transfers are permanent, but if it hasn’t bonded properly you can usually re press the same design with the right heat, pressure and positioning.

How do I wash garments with DTF prints?

  • Wash inside out
  • Cold wash only
  • Line dry
  • No dry cleaning, no harsh chemicals, and no fabric softeners (nappy soakers included).

Issues

What if my transfers arrive damaged?

If you purchased shipping insurance, we’ll reprint and resend free of charge.

Without insurance, freight damage is outside our control... but contact us and we’ll work through options with you.

Can I get a refund if I made a mistake with my file?

No... as files are customer supplied, we can’t refund jobs where the wrong artwork was uploaded.
Always double check before submitting.
If unsure, reach out first for a file check (fees may apply).

Who do I contact if something goes wrong?

Get in touch with us at support@aussietransferco.com.au and we’ll help you out.